Offbeat Consulting Team Bios
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Debbie Zmorenski, BA, MBA, Process Engineer
Former Disney operational leader, cultural and structural
reorganization, business process re-engineering
Over the course of a 34-year career with Walt Disney World®, Debbie held leadership
positions in restaurant management, Human Resources, training and development,
customer service, production manufacturing and resort operations.
As Customer Service Manager for Disney's Textile Services, Debbie was a member
of the executive team that redesigned the production manufacturing culture and
processes, implementing self-managed work teams.
She was responsible for re-engineering the linen ordering and management processes for Walt Disney World, instituting a just-in-time delivery system that resulted in $500,000 annually in linen purchasing costs and improved customer service scores by 75%. As Area Manager for the Resorts Costuming division, Debbie collaborated with engineers to redesign the costume distribution system, rolling out the new employee take-home program and redesigning the costuming issue structure, transitioning to a self-service process. This process became the benchmark model for all other costuming areas in the company.
Working as a Senior Facilitator and Content Specialist for The Disney Institute® Debbie's responsibilities included facilitating business seminars for senior level managers and executives from Fortune 500 companies worldwide, e.g., PriceWaterhouseCoopers, Volvo Cars UK, Proctor and Gamble, Arkansas Children's Hospital, Boeing, etc. Also at Disney Institute, she collaborated with The Disney Institute Instructional Designers to bring the guest and operational perspective to program content, ensuring guest satisfaction and loyalty to The Disney Institute professional development programs.
The cornerstone of Debbie's success is her expertise, skills, and experience in process improvement. She has the unique ability to accurately assess current organizational processes, identify roadblocks and barriers within the current processes, policies, and procedures and practically apply strategies, tactics, and tools that drive long-term success. All of her work is collaborative and specifically designed for the needs of the organization. For example, as the Advisor for Florida's Blood Centers, Debbie collaborated with a cross-functional team of managers and employees to conduct a Business Process Review (BPR) of blood drives. Through the BPR process, it was discovered that each blood drive consisted of 85 steps. With Debbie's guidance and process improvement strategies, blood drives were reduced to 32 steps, resulting in Florida's Blood Centers gaining efficiencies overall that reduced waste in supplies and labor, and enabled the Blood Centers to offer additional monthly drives resulting in significantly increased blood collections.
Debbie received her BS degree from Nova Southeastern University, her MBA from University of Phoenix, and is authorized by the American Management Association as an administrator of the Myers Briggs Type Instrument® (MBTI). She is published in Noria Magazine with 23 articles written on the various topics of operational and talent management. Debbie is a recipient of the Partner's in Excellence award, the highest honor awarded from the Walt Disney World® Company. She received the Orange County Volunteer Teacher of the Year award for excellence in education as a Junior Achievement volunteer teaching Personal Economics to 8th graders.
