Offbeat Consulting Team Bios
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John E. Murray III, BA, MBA, Measurement Expert
Disney leader, analyst, project manager, technology integration
consultant, healthcare customer experience leader, automotive
business solutions driver, evaluation specialist, change consultant
From enriching theme parks at the Walt Disney Company to establishing health
centers and enhancing retail locations, John Murray, III has played key roles and
ead initiatives within corporate learning, customer experience, hospitality,
healthcare, retail, quick service restaurants, and health insurance environments.
He has conducted one-on-one coaching sessions, facilitated traditional classroom
training, and delivered keynotes to large organizations through in-person and
broadcast/streaming events around the globe. John has influenced executives to bring customer centricity to the forefront of their businesses; guided doctors and nurses on patient relationships while using technology in the exam room; and created programs that increased employee recognition and retention.
With over 20 years of Disney experience, 12+ years of healthcare leadership, and 10 years as a consultant and entrepreneur, John’s focus has been on understanding how culture, learning, and business strategies impact the customer experience. Throughout his career, John has used his passion for learning and his talent for aligning data with results to improve each organization in which he has worked and consulted.
At the Disney University, John helped new and existing leaders impact the organization through culture-rich, leadership development programs such as Crossroads to Leadership, Management Core, and Foundations. When the opportunity arose to evaluate company training initiatives, John helped establish the norms for measuring the training impact of global Walt Disney World Resort courses and training programs. John was a key subject matter expert for the basic and advanced training evaluation classes delivered across the organization.
At the Disney Reservation Center, John helped transition the organization from an order-taking culture to a sales-driven team. Under John’s leadership, the Training Evaluation and Cast Measurement Team provided coaching and feedback to operation leaders and training teams to align training initiatives to agent-level performance and Guest impact. The team helped bridge the gap between training tasks and business strategy.
As the first Director of Customer Experience at HealthSpring, a healthcare company focused on Medicare and Medicaid, John lead efforts at local health centers to maintain high-levels of Net Promoter results within a phased measurement approach while demonstrating high intent to return and attention to detail with 98% favorable ratings for leading indicators and 94% favorable ratings for lagging indicators. John led and developed a team that created training solutions for live delivery and micro-learning deliveries that influenced relationships with doctors, nurses,
pharmacies, and healthcare vendors.
In his role as Senior Director Field Training and Measurement at Precision Dynamics International, John designed, delivered, and measured the first of its kind Field Force onboarding and enterprise training program for a top automotive manufacturing and finance company, achieving high Net Promoter Scores (NPS) and knowledge retention. Clients included Nissan, INFINITI, Kia, and Mercedes Benz.
As the Senior Director, HRIS, HR Analytics, and Talent Technology and Design, John has successfully aligned strategy with tactics to deliver on leader and organizational expectations across multiple teams by partnering with individuals, teams, and disciplines to establish strategies and tactics for global initiatives that increase efficiencies, reduce costs, and improve employee ownership of outcomes.
